GBG Status

Welcome to the GBG status hub

GBG acknowledge the ongoing Microsoft outages. We are aware of the impact this has on Outlook emails that our customers rely on for contacting our Customer Support desk.

We encourage our customers raise any incidents or queries via phone. The relevant regional phone numbers are available on the GBG Customer Support Website.

All Systems Operational

GBG Go (Mock) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov `14`, `2026`

No incidents reported today.

Nov `13`, `2026`

No incidents reported.

Nov `12`, `2026`

No incidents reported.

Nov `11`, `2026`

No incidents reported.

Nov `10`, `2026`

No incidents reported.

Nov `9`, `2026`

No incidents reported.

Nov `8`, `2026`

No incidents reported.

Nov `7`, `2026`

No incidents reported.

Nov `6`, `2026`

No incidents reported.

Nov `5`, `2026`

No incidents reported.

Nov `4`, `2026`

No incidents reported.

Nov `3`, `2026`

No incidents reported.

Nov `2`, `2026`

No incidents reported.

Nov `1`, `2026`

No incidents reported.

Oct `31`, `2026`

No incidents reported.

GBG Go

Operational

The all-in-one identity platform for fast, easy and safe business growth around the world.

Products include:

Data Verification, Document Verification

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Loqate

Operational

Global address verification that ensures you reach your customers, every time.

Products include:

Capture, Verify, Bank Verification, Email Validation, Phone Validation, Geocoding, Find My Nearest, Everything Location, Address Complete, Utilities, Store Finder, Account Section, Harmony RightAddress, Matchcode360, Datacare, DataTools

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Identity Data

Operational

Verify genuine customers everywhere, securing every step of the journey.

Products include:

ExpectID, GreenID, ID3global, Investigate, Cloudcheck, Detected, ProID, IDscan Identify, Datacare

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Identity Documents & Biometrics

Operational

Accurately and securely verify identity ownership and genuine presence anywhere with document and biometric verification.

Products include:

IDscan, AssureID Connect, Acufill WebService, Acufill SDK, AssureID Sentinal

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GBG Support

Can’t find the answers you’re looking for? Get in touch and we’ll be happy to help.

Visit support

Welcome to the GBG status hub

All Systems Operational

Past Incidents

Nov 14, 2026

Nov 13, 2026

Nov 12, 2026

Nov 11, 2026

Nov 10, 2026

Nov 9, 2026

Nov 8, 2026

Nov 7, 2026

Nov 6, 2026

Nov 5, 2026

Nov 4, 2026

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

Oct 31, 2026

GBG Go

Loqate

Identity Data

Identity Documents & Biometrics

GBG Support

Nov `14`, `2026`

Nov `13`, `2026`

Nov `12`, `2026`

Nov `11`, `2026`

Nov `10`, `2026`

Nov `9`, `2026`

Nov `8`, `2026`

Nov `7`, `2026`

Nov `6`, `2026`

Nov `5`, `2026`

Nov `4`, `2026`

Nov `3`, `2026`

Nov `2`, `2026`

Nov `1`, `2026`

Oct `31`, `2026`